FAQs


1. How do I know my proper size before purchasing a bracelet?

Wrist Size in CM Wrist Size in Inches Tailored Size
13 cm -14 cm 5.11 -5.51 Small
15 cm -16 cm 5.90 – 6.29 Medium
17 cm – 18 cm 6.69 -7.08 Large
19 cm- 20 cm 7.48 -7.87  X-Large

 

Format to measure your wrist size.

If you don’t see your sizing in the chart above, please contact us (wristsource@gmail.com ) for any questions in regards to custom sizing.

To measure at home, you can use a tape measure and attach your measurements in (CM /IN) if not displayed in the table above.  Your measurement must be in Inches or centimeters.

2. What are the best ways to care for my new bracelet?

Some of our products contain earth stones and stainless steel. WristSource is committed to providing durable quality materials.

Following these tips will maintain the longevity and the cleanliness of your bracelet.

Here’s some tips on how to keep your jewelry clean and polished:

  • Wait for body lotions, oils, perfumes or colognes to settle on your skin before wearing your handmade jewelry.
  • Avoid performing physical activity, bathing, sweating, or sleeping while wearing stone jewelry.
  • Keep your jewelry in a jewelry box or somewhere protected when you're not using it.
  • Keep your jewelry away from chemicals that may react with metals.
  • Use mild soap and a damp cotton cloth to clean smudges with stainless steel jewelry or and gold pendants.

3. Where can I reach you if I have an questions regarding the bracelets or your shop?

You can reach me via email by clicking here.

4. How long does it take to receive my item from the day of purchase? 

From the date of purchasing your bracelet it takes:

  • 4-6 days of processing time - including making the bracelets and any customizations necessary.
  • Shipping time will depend on which shipping option you select at checkout (NOT INCLUDING the 4-6 day processing time)

5. Do you ship oversees? 

Yes, we ship globally!

Packages outside of Canada are shipped via Canada Post and will be delivered by a local carrier.

Shipping costs for orders shipped outside of Canada vary depending on where your order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.

6. If I order now, will I be charged now or when it ships?

You will be charged automatically at checkout.

7. I received a defective product (broken bead, chipped bracelet). What do I do?

We pride ourselves in making the best quality products, but something must have slipped through! We are very sorry. Please send us a message at [wristsource@gmail.com] or by clicking here. We’ll be happy to help you!